Refund, Cancellation & Delivery

Free products

The free tier, the website scorecard and the accreditation readiness check carry no charge and no payment details are asked for, so no payment, cancellation or refund applies to them. The free tier is described in our Terms of Service and at prastav.app/pricing.

What you pay for

Prastav charges a one-time fee for each full proposal, and for each concept note or case study made beyond your free allowance, shown before you pay. You can generate and review a draft at no charge. Payment is taken only when you choose "Pay & finalise" to unlock the full proposal and its files. There are no subscriptions or recurring charges.

In some cases payment is taken before a proposal is generated: when you are at the limit of 2 unpaid drafts, or after one of your drafts expired unpaid (see prastav.app/pricing). An upfront payment attaches to the next proposal you generate.

Delivery

Prastav is a fully digital service. There is no physical shipping. As soon as your payment succeeds, your proposal is finalised and the PDF, Word and Excel files become available to download from the proposal page and from your dashboard, usually within a few minutes.

If your files are not available within 30 minutes of a successful payment, write to hello@prastav.app with your invoice number and we will resolve it.

Cancellation

Since nothing is charged until you choose to pay, you can stop at any point before payment without any cost. Once a payment has succeeded and the proposal is finalised, the order cannot be cancelled, as the digital deliverable has already been provided.

An upfront payment that has not yet been used for a generated proposal can be cancelled for a full refund on request. If a proposal paid for upfront fails to generate because of a fault on our side, the payment is kept as credit for your next proposal, or refunded in full if you ask.

Refunds

We will refund the full amount if: you were charged but the proposal could not be delivered because of a technical failure on our side; or you were charged more than once, or charged in error, for the same proposal.

Because the proposal is a digital product delivered instantly, we do not offer refunds once it has been finalised and the files have been made available for download, except in the cases above.

Approved refunds are made to the original payment method within 5 to 7 working days. The time for the amount to reflect in your account depends on your bank or card issuer.

How to request a refund

Email hello@prastav.app with your invoice number (shown on the Purchases page) and a short description of the issue. We aim to respond within 2 working days.

Contact

Prakash Kumar, Prastav, Ranchi, Jharkhand, India — hello@prastav.app.